Package-level declarations
Types
Amazon Connect Wisdom delivers agents the information they need to solve customer issues as they're actively speaking with customers. Agents can search across connected repositories from within their agent desktop to find answers quickly. Use Amazon Connect Wisdom to create an assistant and a knowledge base, for example, or manage content by uploading custom files.
Inherited functions
Creates an Amazon Connect Wisdom assistant.
Creates an association between an Amazon Connect Wisdom assistant and another resource. Currently, the only supported association is with a knowledge base. An assistant can have only a single association.
Creates Wisdom content. Before to calling this API, use StartContentUpload to upload an asset.
Creates a knowledge base.
Creates a Wisdom quick response.
Creates a session. A session is a contextual container used for generating recommendations. Amazon Connect creates a new Wisdom session for each contact on which Wisdom is enabled.
Deletes an assistant.
Deletes an assistant association.
Deletes the content.
Deletes the quick response import job.
Deletes the knowledge base.
Deletes a quick response.
Retrieves information about an assistant.
Retrieves information about an assistant association.
Retrieves content, including a pre-signed URL to download the content.
Retrieves summary information about the content.
Retrieves the started import job.
Retrieves information about the knowledge base.
Retrieves the quick response.
Retrieves recommendations for the specified session. To avoid retrieving the same recommendations in subsequent calls, use NotifyRecommendationsReceived. This API supports long-polling behavior with the waitTimeSeconds
parameter. Short poll is the default behavior and only returns recommendations already available. To perform a manual query against an assistant, use QueryAssistant.
Retrieves information for a specified session.
Lists information about assistant associations.
Lists information about assistants.
Lists the content.
Lists information about import jobs.
Lists the knowledge bases.
Lists information about quick response.
Lists the tags for the specified resource.
Removes the specified recommendations from the specified assistant's queue of newly available recommendations. You can use this API in conjunction with GetRecommendations and a waitTimeSeconds
input for long-polling behavior and avoiding duplicate recommendations.
Performs a manual search against the specified assistant. To retrieve recommendations for an assistant, use GetRecommendations.
Removes a URI template from a knowledge base.
Searches for content in a specified knowledge base. Can be used to get a specific content resource by its name.
Searches existing Wisdom quick responses in a Wisdom knowledge base.
Searches for sessions.
Get a URL to upload content to a knowledge base. To upload content, first make a PUT request to the returned URL with your file, making sure to include the required headers. Then use CreateContent to finalize the content creation process or UpdateContent to modify an existing resource. You can only upload content to a knowledge base of type CUSTOM.
Start an asynchronous job to import Wisdom resources from an uploaded source file. Before calling this API, use StartContentUpload to upload an asset that contains the resource data.
Adds the specified tags to the specified resource.
Removes the specified tags from the specified resource.
Updates information about the content.
Updates the template URI of a knowledge base. This is only supported for knowledge bases of type EXTERNAL. Include a single variable in ${variable}
format; this interpolated by Wisdom using ingested content. For example, if you ingest a Salesforce article, it has an Id
value, and you can set the template URI to http://myInstanceName.lightning.force.com/lightning/r/Knowledge__kav/*${Id}*/view
.
Updates an existing Wisdom quick response.
Create a copy of the client with one or more configuration values overridden. This method allows the caller to perform scoped config overrides for one or more client operations.