About Special Events Support
When your business is preparing for a major televised event, election, retail launch, or other high-stakes enterprise milestone—whether that means maintaining continuity or supporting seasonal traffic—GitHub’s Special Events Support provides dedicated expertise to help you manage increased demands.
At GitHub, we work to understand customers and their evolving operational requirements. Special Events Support offers focused, time-bound support designed to help teams prepare for, monitor, and respond to activity surrounding business-critical events.
What's included with Special Events Support?
Special Events Support provides tailored 24- or 48-hour support packages led by Support Engineers. These packages include:
- Strategic pre-event planning and system health checks to make sure you’re prepared.
- Rapid, real-time response via a designated channel throughout your event.
- Post-event debriefs with actionable recommendations to drive future success.
How Special Events Support works
Special Events Support is available to all GitHub Enterprise customers. GitHub Premium Support customers can add this offering for additional support coverage during critical moments.
The service uses a simple booking process and first-come, first-served scheduling. It offers a flexible, time-bound option for organizations that need additional support capacity during high-impact events.
Signing up for Special Events Support
To sign up for Special Events Support, contact our account management team.