Support for every step of the way
Get a clear understanding of who you’ll be partnering with (and how) during your journey to cloud.
Want to get to cloud sooner?
With FastShift, you can speed up your migration at no additional cost, get access to white glove support, and unlock cloud value from day one.
Account Executives & Associates
- Account Executives help answer your questions about billing, licensing and pricing, long-term strategy, and serve as your single point of contact for your account.
- Account Associates help educate on things such capability differences between product plans, identify customer needs and challenges and expedite collaboration with other migration support.
FastShift Delivery Manager
- Acts as your primary point of contact for your migration, managing the end-to-end experience from relationship management to execution.
- Guides and refines your migration plan, keeping your team focused on goals while managing risks and coordinating a smooth transition with additional services.
Migration Support Engineer
- Provides high-touch technical support during your migration, working closely with your FastShift Delivery Manager to address technical challenges for a smooth migration execution.
- Works closely with product and engineering to quickly escalate any bespoke needs or resolve any blockers to the migration of your data to cloud.
Customer Success Manager
- Curates learning pathways, and facilitates product advocacy to continuously optimize adoption and align with your business goals.
- Supports organizational change management and communication planning, enabling effective execution of migration adoption strategies.
FastShift Sponsor
- Handles customer escalations by championing the development of tooling or product enhancements necessary to unblock your migration.
- Aligns senior leaders within our product and engineering teams to deliver the outcomes necessary for successful migrations.
Solution Partner
- Handles tasks beyond the scope of what FastShift offers, such as refactoring customizations, integrating third-party apps, managing complex workflows, and more!
- Enhances change management and user adoption efforts with advanced training and resources maximizing the value of your cloud investment post-migration.
Solution Partner Services incur additional costs, but can significantly enhance cloud transformation outcomes.
Advisory Services
- Provides strategic guidance beyond technical migration, providing insights on solution design, governance, and optimization to enhance and accelerate transformation, minimize risks, and maximize value.
- Delivers tailored expertise for complex organizational needs, helping avoid pitfalls, optimize Atlassian solutions, and drive end-to-end continuous improvement for seamless adoption and lasting success.
Atlassian Advisory Services incur additional costs, but can significantly enhance cloud transformation outcomes.
We want to hear from you
Upcoming events and ways to learn more.
Join our upcoming webinar
Live Q&A with product leaders on Data Center end of life to learn what it means for you, how to get started, and what’s coming on our roadmap.
Join us in Barcelona, Spain!
Team ’25 will be back at the Fira Gran Via in Barcelona, Spain for three jam-packed days of AI innovation, deep-dive product sessions, and workshops.
Join the conversation
Engage with other customers and Atlassian experts to ask questions, share experiences, and monitor key program information and updates.
Meet the team
Have a question about your cloud transformation options? Get expert guidance from our team of specialists.