Sending email fails due to 501 Syntax: HELO hostname error - Bitbucket Data Center
Platform Notice: Data Center Only - This article only applies to Atlassian products on the Data Center platform.
Note that this KB was created for the Data Center version of the product. Data Center KBs for non-Data-Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
The following error is logged in Bitbucket Server logs:
2012-05-04 14:18:16,863 ERROR [FE-WatchChecker] fisheye.mail com.cenqua.fisheye.mail.Mailer-sendMessage - problem sending email
javax.mail.MessagingException: 501 Syntax: HELO hostname
at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:1363)
at com.sun.mail.smtp.SMTPTransport.helo(SMTPTransport.java:838)
at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:375)
at javax.mail.Service.connect(Service.java:275)
at javax.mail.Service.connect(Service.java:156)
at javax.mail.Service.connect(Service.java:105)
at javax.mail.Transport.send0(Transport.java:168)
at javax.mail.Transport.send(Transport.java:98)
at com.cenqua.fisheye.mail.Mailer.send(Mailer.java:217)
at com.cenqua.fisheye.mail.Mailer.sendMessage(Mailer.java:193)
at com.cenqua.fisheye.web.DefaultWatchManager.sendWatchEmail(DefaultWatchManager.java:690)
at com.cenqua.fisheye.web.DefaultWatchManager.sendEmailForChangesets(DefaultWatchManager.java:611)
at com.cenqua.fisheye.web.DefaultWatchManager.access$400(DefaultWatchManager.java:63)
at com.cenqua.fisheye.web.DefaultWatchManager$WatchChecker.checkWatchesForRep(DefaultWatchManager.java:279)
at com.cenqua.fisheye.web.DefaultWatchManager$WatchChecker.checkWatchesForRep(DefaultWatchManager.java:211)
at com.cenqua.fisheye.web.DefaultWatchManager$WatchChecker.run(DefaultWatchManager.java:184)
at java.lang.Thread.run(Thread.java:662)Diagnosis
N/A
Cause
Server's hostname is not defined, so Fisheye sends the server's IP address instead of the hostname.
Solution
Edit /etc/hosts file adding an entry to convert your computer's IP to its hostname.
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