Connect an identity provider for portal-only customers
You can connect one identity provider with Jira Service Management to configure single sign-on or/and SCIM provisioning for portal-only customers when you subscribe to Atlassian Guard Standard.
Which user management experience do you have?
Go to Atlassian Administration. Select your organization if you have more than one. You can identify which user management experience you have by checking where your Users page is located.
We’ll note these changes in the support documentation below.
Centralized | Original |
|---|---|
In Atlassian Administration, Users is located in Directory.  | In Atlassian Administration, Users is located in Apps >  |
Who can do this? |
Jump to the
Centralized user management content
To connect an identity provider using SAML single sign-on for customers:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Apps.
Under Sites and apps, select the site your want to connect with the identity provider.
Under Jira Service Management, select Portal-only customers.
Select (more option) > Identity provider.
Select the Directory for your identity provider.
Select Set up SAML single sign-on.
Follow the instructions to enter the details for the SAML configuration.
Select Save for your SAML configuration.
Learn how to configure SAML single sign-on for Jira Service Management customers
To connect an identity provider using SCIM to provision customers:
Go to Atlassian Administration. Select your organization if you have more than one.
Select Apps.
Under Sites and apps, select the site your want to connect with the identity provider.
Under Jira Service Management, select Portal-only customers.
Select (more option) > Identity provider.
Select the Directory for your identity provider.
Select Set up provisioning.
Save your SCIM configuration.
Learn how to configure customer provisioning
Original user management content
To connect an identity provider using SAML single sign-on for customers:
Go to Atlassian Administration. Select your organization if you have more than one.
Select the site's name and URL to open the Admin for that site, then select Jira Service Management.
Select (more option) > Identity provider.
Select the Directory for your identity provider.
Select Set up SAML single sign-on.
Follow the instructions to enter the details for the SAML configuration.
Select Save for your SAML configuration.
Learn how to configure SAML single sign-on for Jira Service Management customers
To connect an identity provider using SCIM to provision customers:
Go to Atlassian Administration. Select your organization if you have more than one.
Select the site's name and URL to open the Admin for that site, then select Jira Service Management.
Select (more option) > Identity provider.
Select the Directory for your identity provider.
Select Set up provisioning.
Save your SCIM configuration.
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