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Jira Service Management is getting a new navigation

We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira

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What is Legacy automation?

Legacy automation is an older set of Jira Service Management automation rules and features, and is available only on sites created before Aug 30, 2021. You can find it in Project settings > Automation > Legacy automation.

The new, enhanced Jira automation which has a variety of upgraded capabilities that let you:

  • create automation rules that work across Atlassian products

  • pick from a larger number of advanced styles, triggers, conditions, and actions

  • use an improved audit log and configuration experience for automation.

To access new automation features: From your service project, select Project settings, then Automation.

For the newest automation experience, use Jira automation to automate work across Atlassian products. Learn how to get started with Jira automation.

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