Resolve an ITSM request
The status of a request marks its progress through the service management workflow. Each request category has its own workflow, and different status options to help you track the progress of your customer’s requests.
When you finish helping a customer, you can close their request and mark it as complete.
To close a request:
Next to Queues in your project, select More actions (), then Queue settings.
Select the request you want to resolve.
Select the Status and mark it as Completed or Resolved.
Service requests:
Incidents:
Problems:
Changes:
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