What is change management?
Learn how change management is one of the key Information Technology service management (ITSM) processes.
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Manage your changes
Within the ITIL framework, the change management process serves important purposes of auditability, communication, coordination, and risk management. If done well, change management reduces risk, increases collaboration, improves system availability, and, in general, fosters a more mature digital organization.
What are changes?
Learn about the three types of changes in changes.
Configure your change management deployment pipeline
Learn how to configure your change management deployment pipelines to your needs.
Automate change management with Jenkins
Find out how to automate your change management processes with Jenkins.
Link Jira Service Management with Jenkins
Learn how to link Jira Service Management with Jenkins.
What is deployment gating?
Learn how you can control your changes using deployment gating.
Set up deployment gating
Learn how to set up deployment gating to control your changes.
Use deployment gating with Jenkins
Once you’ve set up deployment gating, learn how to use it with Jenkins.
Use deployment tracking with Jenkins
Once you’ve set up deployment tracking, learn how to use it with Jenkins.
Change management automation rules
Learn about the available preset change management automation rules.
Create automation rules for change management
Learn how to minimize redundancy and manual efforts by automating your change approvals and notifications to agents and end-users.
Coordinate changes with Team Calendars for Confluence
Use Team Calendars for Confluence calendar to see your changes.
Disconnect a service
If you no longer need a change management service connected to your service project, you can disconnect it.
Use deployment gating with GitHub
Set up deployment gating with GitHub.
Add or remove a service from the affected services field
Find out how the affected service field can help you search and link services from the service registry to Jira work items.
Connect GitHub repositories with Jira Service Management
Learn how to connect GitHub repositories and map them with Jira Service Management projects.
Create, edit, or delete change requests
Learn how to create and reschedule change requests in the change calendar.
Set up deployment tracking
Set up deployment tracking to seamlessly create change requests when your team initiates deployments to selected services.
What are risk insights in change management?
Learn how to use the risk insights panel and view potential risks to a change request in Jira Service Management.
What is the change calendar?
Schedule changes and avoid conflicts using the change calendar.
Show change requests on the change calendar
Learn how to add the required date fields to your change requests so that they appear on the calendar.
What are change windows?
Learn more about change windows and how you can use them.
Create, edit, or delete change windows
Learn how to create and reschedule change windows in the change calendar.
Connect Assets schemas with changes
Connect Assets object schemas with change management to gain Assets-related insights throughout the change process.
Use deployment gating with GitLab
Learn how to set up deployment gating with GitLab.
Use deployment tracking with GitLab
Learn how to set up deployment tracking with GitLab.
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