Edit a standard flow
This article refers to features that are currently rolling out. To find out when these features will be live on your site, keep an eye on our release notes or the Atlassian Community.
While intent conversation flows are used for specific customer questions or problems, standard flows are shorter conversation flows that perform basic, repetitive tasks — like greeting the customer, creating work items, or asking for clarification when something’s unclear. Read more about standard flows.
Some standard flows have editable messages or are configurable. You need to be a project admin to edit a conversation flow.
Edit a message in a standard flow
Next to your project’s name in the sidebar, select More actions (•••), then Project settings.
Select Channels & self service, then Virtual service agent.
Select Manage in Studio.
Select General, then expand the standard flow you want to edit.
Make your desired edits. Find out how to write effective messages for the virtual service agent.
To turn off the Greet standard flow, leave the Message field blank.
Select Save.
Find out how to edit an intent’s confirmation question or display name.
Edit the offer options standard flow
Next to your project’s name in the sidebar, select More actions (•••), then Project settings.
Select Channels & self service, then Virtual service agent.
Select Manage in Studio.
Select General, then expand Offer options.
Select Settings at the top of the page.
Select 1–3 of the available options to present to your customer.
Select Save.
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