Jira Service Management is getting a new navigation

We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira

Customize your problem workflow

To customize your problem workflow:

From your service project, select Project settings > Workflows.
Select the edit icon (), in the entry titled Problem Management workflow for Jira Service Management.
Use the workflow editor to add or remove steps and transitions.

Learn more about editing workflows.

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