Create a personal signature with canned responses
Agents or admins can use canned responses to set a personal signature for each project. This signature is added to every comment you leave on a work item.
Your personal signature can include any information such as name, designation, contact details, and so on.
To create a signature using canned responses:
Open a work item.
Select Add internal note or Reply to customer.
Select Canned responses.
Edit an existing personal canned response or Create new to create a new one.
Enter or update the following details:
Name - Give a unique name to your response.
Availability - This step is only required if you’re a project admin. To create a signature, select Personal.
Response - Enter the information you wish to include in your signature.
Select the Use as Signature checkbox.
Select Save or Create.
Variables are not supported for signatures. If you’re using an existing canned response as your personal signature, make sure that it doesn’t contain any variables.
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