Create and publish a post-incident review
Changes to Free and Standard plans in Jira Service Management
As of October 16, 2024, advanced incident management capabilities (such as major incidents and post-incident reviews) for Jira Service Management will move from Standard to Premium plans. After this point, only Premium and Enterprise plans will have access to these capabilities.
Existing service projects in Free and Standard plans will continue to support existing request types and work types. Read more about the plan changes.
A post-incident review (PIR) is created to learn from the incident and minimize its impact in the future or to prevent it entirely when possible. Learn more about post-incident reviews.
Create a post-incident review
In Jira Service Management, PIRs are a work category. You can create a PIR with the Create button on your top navigation by selecting any Post-incident review request type.
On PIR work items, you can select a Primary incident to view the incident’s summary and other details, such as its timeline. When ready, you can draft the review in the work item description and socialize the PIR by exporting it. Learn more about post-incident review best practices.
Create a post-incident review from an incident
If you’re creating the PIR during an incident, you might prefer creating it from within the incident. This will automatically select PIR as the work type and link the incident to your PIR as the primary incident. To create the PIR from an incident;
Go to your service project.
From the navigation on the left, select Incidents.
Select the incident you want to create a PIR for.
On the work item, select Add PIR. This will open the work item create modal. The work type for post-incident review is automatically selected.
Enter details and select Save.
Publish a post-incident review
Once completed, you can publish and share the PIR with your team by exporting it to different mediums.
To export the PIR:
Go to the PIR work item you’d like to export and select Actions ().
Select your preferred export type: XML, Word, PDF, or Confluence.
You need an active Confluence license and connected Confluence product to export.
Select Export.
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