Create a work item using a link to a form
Admins, agents, and collaborators in a service project can create work items using a link to a form.
There are two types of links you can use:
General links that allow you to select any service project, request type, and form.
Direct links that allow you to only create work items using a pre-selected form attached to a request type in a specific service project.
These links can either be used directly, or can be pasted to any Atlassian site such as a Confluence page to display as a smart link. Choose to show a form inline, as a card, or even embedded for easier work item creation.
Only admins, agents, and collaborators in a Service Desk Team role are able to create work items using this method.
Get a general link to create work items using any forms
You need to be an admin to access a link to create work items using forms.
From your service project, select Project settings, then Request management, then Forms.
Select the form you want to create a link for
Select Settings
Turn on the toggle next to Create a shareable link
Select the request type/s you want to attach this form to
Select or copy the link that is now available
Get a direct link to create work items using a specific form
Follow steps 1 to 6 above
Select the desired service project, request type, and form
Copy the link that is now in your search navigation to create work items using this pre-selected form.
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