What are request types?
Learn what request types are and how to categorize requests when your customers raise them.
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Categorize customer requests into request types
Request types are the types of requests that your customers can create. They help you to define and organize incoming requests so that your team can help customers more efficiently.
What's the difference between request types and work types?
Learn more about the relationship between request types and work types.
Organize request types into portal groups
You can group your request types into portal groups to make it easier for customers to find requests.
Help customers find the right request type
Tips to help you help your customers find the right request types.
Using request type groups
Define, organize, deliver, and report on services by categorizing related request types into request type groups in a company-managed service project.
The benefits of using request type templates
Quickly and easily create new request types using request type templates
Customize a request type
Each request type has fields that you can customize to decide what information your customers give you when they raise a request.
Duplicate a request type
Duplicate a request type within a project.
Add or remove restrictions on request types
Find out how to restrict a request type so only specific people have access to raise requests.
Customize the workflow statuses for a request type
You can change how a request type transitions by changing the workflow.
Change the workflow and work type of a request type
You can replace the workflow or work type of any request type with another existing workflow or work type from your project.
Hidden fields and unsupported fields in request types
There are fields in request types that you can hide, but other fields that aren't supported.
Delete request types from your service project
Learn how to delete a request type from your service project.
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