Create a customer service project
Jira Service Management comes with a template you can use to serve customers.
Jira Service Management is getting a new navigation
We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira
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Best practices for serving external customers
Set up request types to get information from your customers
Change your request types to fit the needs of your organization and serve your customers better.
Fill a knowledge base so customers can help themselves
Write articles so that your customers can help themselves if they have any problems.
Support multiple clients with a single Jira site
Learn how to support and serve multiple clients of your organization through a single Jira Service Management site.
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