Auto-approve standard changes
ITIL defines a standard change as a request that is pre-approved. The IT service project template comes with an automation template that can be used to pre-approve standard changes.
It works by looking at change requests that have the Change type set to Standard. It transitions these through the Peer review / Change manager approval stage to the Planning stage.
You can find this template in your automation settings:
From your service project, select Project settings, then Automation.
Select the template called ‘When a low risk change management request is in review → move request to approved’.
Read more about using rules to automate repetitive tasks.
This page applies to company-managed projects only.
Read more about the difference between company-managed and team-managed projects.
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