Jira Service Management is getting a new navigation

We’re in the process of rolling out these changes and the documentation may not match your experience. Bear with us while we update it to reflect the new changes. More about navigating the new Jira

Use knowledge base in Jira Service Management

Find everything you need to know to set up, manage, and use knowledge base to improve self service.

Add knowledge from Confluence on a different site
Find out how to link spaces and manage space permissions when Confluence and Jira Service Management are added to different sites.
Add knowledge from third-party products
Find out how to add knowledge from external products to a project.
What are the different ways to add knowledge to projects?
Read more about different ways of adding knowledge to your project's knowledge base.