BYOK 再暗号化をリクエストする

Re-encryption is the process of re-encrypting the data of an existing BYOK-enabled app with new KMS keys. You can request re-encryption for your BYOK-enabled apps at any point.

When the re-encryption starts, it suspends all BYOK-enabled apps both for your end users and for Atlassian systems. This first portion of the re-encryption requires downtime of up to a few business days.

The second portion of the re-encryption runs asynchronously in the background, which means that during this time your apps will be back online. This portion is expected to take hours to days, depending on how much data the apps have.

再暗号化をリクエストする方法

Create a support ticket titled BYOK re-encryption for AWS account <AWS account ID> via Atlassian support. Your AWS account ID is the AWS account that you created specifically for managing BYOK encryption for your Atlassian apps. The ID is numeric, for example, 279766244153.

サポート・チケットには、次の情報を記載してください。

• 組織 ID: [アトラシアンの管理] に移動します。ID が複数ある場合は、ご利用の組織を選択します。URL の /overview の前にある数字が組織 ID です。

• 再暗号化を開始する時間。リクエストの受信時にプロセスを開始するか、予定された保守の時間枠に開始するかを指定します。

Re-encryption will be applied to all BYOK-enabled apps in your organization.

次のステップ

We'll reach out to you within a couple of days via the support ticket to notify you that we’ve started the re-encryption process. We'll then contact you again when we suspend your apps, when we unsuspend your apps, and finally when we complete the re-encryption.